No internet , power&wifi lights are green on activation day

[Dianal]

My internet light is off, but power and wifi light are green , tried all the suggestions but still not working. Is there any websites or number I can call to talk to sky and book for engineer instead? 

[Highlinder]

@Dianal Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[Dianal]

I tried few times but its still now working 🙂 how shall I book the engineer? 

[Highlinder]

@Dianal  So the broadband test is not showing any faults at all? It is all green saying nothing is wrong at all?

[Dianal]

Nope.  The power light and wifi light is green but the internet light is still off. 

[Highlinder]

@Dianal  When you ran the broadband test is comes back as green okay and not amber or red showing a problem.

Could you also please check track orders in my account to see if there is any  information there.