No internet or phone

[Torben1]

Internet light off on router and phome not working either. Have turned off for a few minutes and restarted but not helped. No reported service issues in area. Interestingly when city fibre box and router switched off, my broadband line check still says all working fine! Any help appreciated. 

[caesarome]

@Torben1 

It can sometimes take a while for a line test to pick up on any issues so perhaps try this again later if the issue is ongoing:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Torben1]

• Thanks. I decided to use reset button on the router seems to have fixed it.