No internet on the my router

[Lemba]

I haven't got internet on my router since the morning. The light hes been showing red since

[Erappleby82]

I've had the same problem but with it cutting in and out. The app diagnostics say there is a bad connection between my hub and the sky network but it doesn't say what can be done about it! Everything is connected as it should be and I have reset and reconnected the device a load of times. I'm going to phone in but the last tike I did that I just had to repeat everything I'd already done and still no fix. Just had to wait for it to sort itself out, which is annoying without an explanation

[Highlinder]

@Lemba Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

@Erappleby82  Did you get through to call and if so what did they tell you?