No internet light on

[Janek33]

Hello i have got a issue with my broadband today. Power light and wifi are both green with internet light off. I have done all steps to fix it but it didnt help. On last step i have been asked to run test but when i was trying it says tests are unavailable try again later

 

[Lisa-P1987]

Hi there @Janek33 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Janek33 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Debbie447]

Mines the exact same

[Chrisee]

@Debbie447 run the My Sky Service Check over a mobile connection as that will tell you if Sky are aware of an issue affecting your line. If thry arent call Sky to report the loss of service.