No internet light on hub

[NickokciN]

Been trying to fix the internet connection for hours. App saying there's no problem but clearly there is. 

[caesarome]

If the internet light isn't lit then it could be due to a fault outside of your property so are you able to call Sky ?

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.

[NickokciN]

It was perfectly working earlier this morning and then suddenly it stops. I've checked the hub and there's no light on the internet. Checked the App as well and it says no fault in connection or outage in the area.