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Discussion topic: I have ultrafast broadband and it it keeps dropping out. I have run tests and says no issues.

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This message was authored by: George+Joseph

I have ultrafast broadband and it it keeps dropping out. I have run tests and says no issues.

I am working from home and the speed is terrible and also the internet drops out. Orange voice light goes on and all lights internet and wifi out. It then resets.

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This message was authored by: Highlinder

Re: I have ultrafast broadband and it it keeps dropping out. I have run tests and says no issues.

Posted by a Superuser, not a Sky employee. Find out more

@George+Joseph Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

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This message was authored by: George+Joseph

Re: I have ultrafast broadband and it it keeps dropping out. I have run tests and says no issues.

IMG_0416.png

This message was authored by: Highlinder

Re: I have ultrafast broadband and it it keeps dropping out. I have run tests and says no issues.

Posted by a Superuser, not a Sky employee. Find out more

@George+Joseph  That is not the router stats, you need to follow the directions to the end. You should similar to the screenshot in the link posted.

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This message was authored by: Pinky90

Re: I have ultrafast broadband and it it keeps dropping out. I have run tests and says no issues.

Mine is exactly the same and I use the checker and it says it all looks good but it definitely doesn't. I'm sick of it now, it's been doing it several times a day for the past few weeks
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This message was authored by: George+Joseph

Re: I have ultrafast broadband and it it keeps dropping out. I have run tests and says no issues.

IMG_0417.png

This message was authored by: Highlinder

Re: I have ultrafast broadband and it it keeps dropping out. I have run tests and says no issues.

Posted by a Superuser, not a Sky employee. Find out more

@George+Joseph  With only 28 hours uptime and no drops did you have any during this time?

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