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Discussion topic: No internet light and no broadband but phone line ok

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This message was authored by ncbp911 This message was authored by: ncbp911

No internet light and no broadband but phone line ok

No broadband since Friday night.No internet light on Sky hub.Reset etc Changed connection cable from Sky Hub to Broadband port on wall microfliter.Changed Microfilter too.Pretty sure the problem is the sky feed into the house wall port - how to call a sky  engineer asap 

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This message was authored by Addie15 This message was authored by: Addie15

Re: No internet light and no broadband but phone line ok

Posted by a Sky employee

Hi there, @ncbp911. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

This message was authored by Addie15 This message was authored by: Addie15

Re: No internet light and no broadband but phone line ok

Posted by a Sky employee

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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