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Discussion topic: No internet for 6 days

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This message was authored by: Sharon641

No internet for 6 days

I have recently moved and had set up the internet for the 21st Feb, although outreach and sky advised that my connection had been connected I did not have internet 

I had no internet for 6 days and when I spoke with a Sky advisor they said they would pay compensation for the days I was internet free, whenis this paid ?

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This message was authored by: Daniel0210

Re: No internet for 6 days

Posted by a Superuser, not a Sky employee. Find out more

@Sharon641 

30 days after it was fixed. It comes as a credit on your Sky account.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: caesarome

Re: No internet for 6 days

Posted by a Superuser, not a Sky employee. Find out more

@Sharon641 

This link explains how it works as it should be applied as a credit to your account that will be used against a future bill:

 

https://www.sky.com/help/articles/auto-compensation

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