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Discussion topic: Repeatedly can't access Apps on TV - no satellite signal

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Message posted on ‎04 Mar 2025 04:53 PM

Repeatedly can't access Apps on TV - no satellite signal

When looking at an App on TV in our living room, we repeatly get a message on the screen there is no satellite connection and I have to reboot the tv to restore it. This has only happened since you installed a new hub near my computer in another room.

The booster in one of our bedrooms used to show 3 lights but this is now 1 bright light and 1 dim light. If you think this is a WiFi booster problem, please can you provide or install a free WiFi booster which is compatible with the new Broadband hub. I would prefer an engineer to call and do this as my technology skills are fairly limited! 

 

Thanks.

 

Alan Coysh

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Superuser
This message was authored by: GD1

Message posted on ‎04 Mar 2025 05:16 PM

Re: Repeatedly can't access Apps on TV - no satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@AC1  A No Satellite Connection sounds like your TV is trying to access the inbuilt satellite tuner and is unrelated to broadband.

 

Have you tried checkimg your TVs user manual?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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