@Cc79 you can run the sky line check from here,
https://www.sky.com/help/articles/broadband-diagnostic-start
it will also run over a mobile data connection or you can access it via the MySky app if you have that available.
If a line fault is detected it should give you the ability to book an engineer or at least give an insight as to the cause of your issues / offer troubleshooting steps.
Unfortunately unless a fault is re identified, at some point, you will need to place a call to sky to get this looked into.
Remote fixes are possible, but you will need to let sky know you still have issues.
Do let the forum know how you get on or if you require further help.
Tom...
Sky want us to believe in better
BELIEVE =accept that (something) is true, especially without proof.
BETTER = of a higher standard, or more suitable, pleasing, or effective than other things or people:
Sky Q & 2 mini’s
SR203 router. > Replaced with ASUS XT9’s with a TP-Link TD-W9970 modem
Sky superfast 80/20 :sort of, 63-75/15. Devolo 1200 wifi > Replaced with cat 6
Sony KDAF8 65 oled.
