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Discussion topic: No internet connection

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This message was authored by: Vik8

No internet connection

I have no internet connection I have followed all steps and it is still not connecting. This keeps on happening.

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This message was authored by: Chrisee

Re: No internet connection

Posted by a Superuser, not a Sky employee. Find out more

@Vik8 if the hub is showing it is losing its connection (see https://www.sky.com/help/articles/hub-lights-explained-start) repeatedly and tge service checker is not offering help call Sky and discuss the problem with them. If you have reported outages in the past with similar symptoms ensure the agent picks that up.

 

Partial fibre lines can be unstable so that issues like bad weather can cause the connection to fail. Openreach usexautomatic systems to stabilise the connection by making small changes which lower the speed in steps which usually works but where it doesnt they should send an engineer to check the line. Sometimes simply tightening a joint sorts the issue. However given the limited life of partial fibre they are reluctant to do much more.

 

Full fibre is far more reliable but faults can still happen.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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