No internet connection

[Amavi]

Is anyone else having a problem connecting to internet

[Lozza11]

Yes i'm the same and have rebooted the hub twice 

[Amavi]

Yes i've tried rebooting with no luck

[superchem22]

Yes our internet connection has stopped suddenly 

we are in north of Scotland near Dingwall

[myanonuser123]

Down for just about an hour here

[myanonuser123]

The line test in the my sky app said the connection to the hub was ok, which clearly wasn't true as the hub UI said "disconnected". I was curious if the line test actually did anything so unplugged the hub and ran it again - sure enough, "the connection to your hub is ok"..

[Loops198340]

Yes me nothing I've tried works been like it since about 7

[Roscoe2]

• 
  Same here right now, WiFi green internet not even illuminated and voice amber, this sky broadband is **bleep** 

[XlauraX81]

Same here, it's been **bleep** for a couple of hours now but no sign of life, we live near Dingwall also. 

[Lion98]

Literally me right now, reset Off/on, unplugged for 5 seconds, nothing. First time turning it off and on again hasn't worked 

[cmccalliskey]

Yes I am but it says everything is ok 

[Debbiechap]

We have no Internet or house phone ours is the same as you guys

[KWM3112]

Internet dropout started around an hour ago. WiFi connection nworks with green light on hub.  Just no internet light on hub. Got onto Sky website via my mobile phone/sim card (network) data.  Tried all troubleshooting steps on sky webpage, disconnecting and reconnecting cables, resetting Sky hub, but still no internet. 

My phone line has the usual tone, but unable to dial in or dial out.

Tried troubleshooting via Windows Network Diagnostics andr Poblems found:

You might need to sign up with this network's internet service provider (ISP) to get access to the Internet.

[ryan120]

i'm having same issues in aberdeen , 

[ryan120]

i'm the same then the mysky app says hub is not connected ?