No internet connection

[Rig]

I am a new customer of Sky Broadband. Just few minutes ago, my router was blinking orange and was fast. No connection at all. When I checked the app using my data, it showed no issues at all; no area connection down or any issues locally.

What does this mean? It is frustrating as for someone using the internet at all times for work purposes.

[Me134]

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@Rig wrote:

I am a new customer of Sky Broadband. Just few minutes ago, my router was blinking orange and was fast. No connection at all. When I checked the app using my data, it showed no issues at all; no area connection down or any issues locally.

What does this mean? It is frustrating as for someone using the internet at all times for work purposes.

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The app can be an hour behind real life symptoms. Check what the lights mean on the following.

https://www.sky.com/help/articles/hub-lights-explained-start

[Daniel0210]

@Rig 
Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

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Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky say it's fine for customers working from home to use it, they won’t receive additional or quicker support.