No internet connection

[Gemmz35]

Router is on. Checks in app all came back ok. 
connection to router and connection to internet have an x next to them in settings

tried to unplug and restart but still not connected 

[Sammyjoep12]

Having the same issues here in my household too! Have tried all the same steps as yourself and checked on the app,but nothing is working with the internet.

[Gemmz35]

My issue was to do with the Q box rather than the Router so if you've not already, unplug it and leave it for a good while. Hope you get back up and running