No internet connection

[A-J411]

Hello,

I have no internet connection. There is a message coming up in the tv stating no connection. My Husband is working from home and is losing connection. I have completed a reset on the black hub box with no success. I have logged into My Sky app and done a test for connection which is stating everything is fine. How can I get the internet connection to work? 
Kind regards 

Amy 

[Highlinder]

@A-J411  What colour are the lights showing on the front of the router from left to right please?

[Gillyanna22]

Seriously how much information do you need. No connection

[Gillyanna22]

Seriously how much information do you need. No connection i pay for better service

[Giggsy1977]

The different lights may help the responder work out what's wrong to help more quickly🙂

[Molpop32]

Hi, same situation for me, I've called Sky twice done the same tests & answered the same questions twice, one advisor sent me a new router, then when this didn't solve anything 2nd advisor said it's nothing to do with router you need an engineer but can't come for a week, we are going away in a week so appointment booked in for end of October. So in all we will be without Internet for a month. Been with Sky 21 years and gutted they can't offer better help 😔