No internet connection

[lamf1969]

Sky internet and WiFi check saying all is good, however I have no internet & a red light on my router. Any suggestions? Thanks 

[Highlinder]

@lamf1969  Can you run the service checker again and if it still comes back all good can you please click on the broadband button to run a updated broadband test.

[Kayb87]

I'm having the same problems despite it saying there is no issues in my area

[Highlinder]

@Kayb87  Follow what the information I put in post 2 please.

[Jakecrowdey]

Same here! And yes I have run a broadband test before you suggest it. And it all still says fine yet I can't connect 

[Highlinder]

@Jakecrowdey  Was that going to the service checker with the little house behind it or did you click on the broadband button to run the broadband test?

[Jakecrowdey]

It was the service checker with the house. I don't know how to do the other test. Looks like I'm not the only person having issues

[Highlinder]

@Jakecrowdey  You need to click on the broadband button as the service checker is showing you historical data.

[Jakecrowdey]

Apparently it's all fine but it's definitely not.

[Highlinder]

@JakecrowdeyDo you have the ability to call Sky as it would be quicker than escalation on the forum that would not be actioned on till tomorrow?

[lamf1969]

I tried the test again and got a tick next to 

tests as below:

No known issues in your area

Your hub's connected

Everything looks ok

sorry for my ignorance but what is the broadband button? I've just got the connection device connection button on the front of the router if that's what you mean?  Thanks for the help 

[Highlinder]

@lamf1969  Where is the red light on the router and is the only one that is on or is there others on the router of a different colour?

[Char1980]

Im having the same issue. I have the white hub. 
the internet keeps dropping but when i run the test it says its fine. its so annoying 

[lamf1969]

3 lights, each end they are green, the centre one that says "internet" is red 

[Anonymous]

In the MySky app take a look at your connected devices and see if there are devices that you don't recognise.

A solid amber internet light on the router accompanied by your services not showing any issue could suggest a crossed line. This would be confirmed if you see devices which you don't recognise.

This would require a call to customer services and an Openreach Engineer would be needed to visit your home.

Other causes of a solid amber internet light are an outage or a faulty router.

My money is on a crossed line.