No internet connection since around 5AM

[Smiffy900]

Hi All,

Hoping someone can help as I am at a loss on what next steps to take, Internet connection lost at about 5am this morning, I know that it was around this time because our blink cameras stopped connecting. Phone, TV, PC all pick up the router but say there is no internet connection. Power, Internet and WI Fi lights all green on router. I have reset, Disconnected etc and all lights come back on green. I tried to run the checker on the SKY APP and it says the hub isn't responding to the check. 

Rang Sky, They can't see what the problem is so have booked me in for an engineer apppintment on the 9th July!!!!!!! They say this is the soonest I can get an appointment! I work from home and have no idea what I'm going to do. 

Does anyone have any suggestions on what the issue could be or what I can try please? Does it sound like waiting on an engineer is my only option? 

Thank You 

[jamesn123]

@Smiffy900 

The only thing you can try is holding the reset button on the hub for a minimum of 20 seconds, this will factory reset the hub and hopefully kick it back into life.

If not you'll need to wait for the engineer.

[Smiffy900]

@jamesn123 thank you for the response, I have reset the router a few times and unfortunately it has made no difference. The strange thing is that all the 3 lights are green, Even green for internet connection. 

[jamesn123]

@Smiffy900 

Are you able to try and post your support log from the routers admin interface? Since your broadband light is green this means it is conencted to the cabinet/exchange so I can only assume the issue is to do with routing/Sky's equipment in the exchange. Do you know anyone else who lives near you on Sky to see if they have the same issue?