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Discussion topic: No internet connection on hub.

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Avatar for JayNuttall
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This message was authored by: JayNuttall

Message posted on ‎07 Jan 2025 10:28 AM

No internet connection on hub.

No internet connection, done tests they say fine which is a lie as there is no internet or light on the hub to say it is connected. 
power light is green, internet has no light, wifi is red and voice is orange. Please can someone assist as I currently cannot work. 

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Avatar for cookiemonsteruk
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Superuser
This message was authored by: cookiemonsteruk

Message posted on ‎07 Jan 2025 10:35 AM

Re: No internet connection on hub.

Posted by a Superuser, not a Sky employee. Find out more

@JayNuttall 

 

After running the servicechecker if it comes back all good rerun it by clicking on  your internet speed and then test my connection in the blue box until it updates

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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