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Discussion topic: No internet connection on Hub. Tried all the usual tests still not working.

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This message was authored by Grant67 This message was authored by: Grant67

No internet connection on Hub. Tried all the usual tests still not working.

Internet light on amber. No connection since this morning. Tried all the usual home remedies unplugging etc

 Could it be an external fault on the line

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This message was authored by Highlinder This message was authored by: Highlinder

Re: No internet connection on Hub. Tried all the usual tests still not working.

Posted by a Superuser, not a Sky employee. Find out more

@Grant67 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

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This message was authored by Tanmay This message was authored by: Tanmay

Re: No internet connection on Hub. Tried all the usual tests still not working.

Same with me as well.. Are you still not able to connect ? What is your post code ?
My post code is SE8. It might be possbile that this is an outage. 

Grant67
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This message was authored by Grant67 This message was authored by: Grant67

Re: No internet connection on Hub. Tried all the usual tests still not working.

Thanks for the texts. Broadband up and running now, seems it was a local outage, now restored.

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