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Discussion topic: No internet calls is causing WiFi to stop working

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This message was authored by: MandM2024

Message posted on ‎17 Nov 2024 05:24 PM

No internet calls is causing WiFi to stop working

Paid the broadband, WiFi isn't working and it's saying problems with internet calls, but why is the WiFi/router light red?

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎17 Nov 2024 05:41 PM

Re: No internet calls is causing WiFi to stop working

Posted by a Superuser, not a Sky employee. Find out more

@MandM2024 

 

If there's no internet connection then by definition internet calls cannot work.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: MandM2024

Message posted on ‎17 Nov 2024 05:49 PM

Re: No internet calls is causing WiFi to stop working

It's saying there's no problem with the actual WiFi but then showing an issue after that step. It's showing all signs that the WiFi isn't working as the light is red, but all the lights are as they should be on the ONT on the wall.

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