No internet and phone for over 2 weeks

[Sarah544]

Update

No call from BT.. rang sky.. the same as usual .. told my case is very complicated and they cannot tell me if its going to be weeks.. months.. they did mention that it could be down to old copper wires/rust.. he sent me link regarding compensation that will be added to account next month.. unfortunately it's just a waiting game. Its ridiculous. 

https://www.sky.com/help/articles/auto-compensation 

[JimM1]

@Sarah544 From any engineers visit to the home, have thet tested the line and said to you fault is at x Point, if you are on a copper line anything can be wrong anywhere and if no spare cores for an engineer to play with then they really have no where to go, but should have explained that to you. What speed package are you on if you know, the standards are fttc 80/20 or 40/10Mb/s speed's after that 20Mb/s ADSL if not on a fttc connection!