0

Discussion topic: No internet again

Reply
Avatar for Alexthom
Level 1 icon
What's this?
This message was authored by: Alexthom

Message posted on ‎15 Apr 2025 06:43 AM

No internet again

For the second time in a few weeks, we've got no internet connection even though My Sky app says everything is fine and there are no issues. It's since we've had the new hub. What's going on Sky? I work from home and this is not good practice 

Report post
Post 1 of 3
188 Views
0 Likes
Reply
Reply

All Replies

Confetti Ring
Avatar for Chrisee
Level 16 icon
What's this?
Superuser
This message was authored by: Chrisee

Message posted on ‎15 Apr 2025 07:16 AM

Re: No internet again

Posted by a Superuser, not a Sky employee. Find out more

@Alexthom check the lights on the Sky hub shen you lose connection and follow the steps here https://www.sky.com/help/articles/hub-lights-explained-start

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Report post
Post 2 of 3
179 Views
0 Likes
Reply
Avatar for Alexthom
Level 1 icon
What's this?
Topic Author
This message was authored by: Alexthom

Message posted on ‎15 Apr 2025 09:24 AM

Re: No internet again

Done, several times. Apparently I need an engineer to come out 🙄

Report post
Post 3 of 3
150 Views
0 Likes
Reply
Reply