New customer. Cables missing?

[Nicinic]

Iv just moved to a new home and signed up for Sky. In the box there is a hub and a Ethernet cable, nothing else. On following the instructions it says there should be a grey cable to attach to the phone socket? Iv attached the Ethernet cable to the box on the wall but nothing has happened 

[cookiemonsteruk]

@Nicinic 

When are you due to be activated

If you are in the uk could you enter your full address below and post the table and notes after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome