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Discussion topic: No i lnternet connection

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Avatar for Ragavendiran
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This message was authored by: Ragavendiran

Message posted on ‎03 Nov 2024 11:49 AM

No i lnternet connection

My devices show I got with WiFi but I have no Internet. I tried restarting and plugged the hub again but luck. Can someone help to get resolve this?

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎03 Nov 2024 12:08 PM

Re: No i lnternet connection

Posted by a Superuser, not a Sky employee. Find out more

@Ragavendiran 

First thing to check is this link to see if there are any outages in your area:

 

https://www.sky.com/servicechecker


If there isn't try running the line test here:

 

https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.

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