No green internet light on modem

[Rob2000]

We've been told we are connected and performed checks which all say the connection is fine and our hub is connected but there is no green internet light in the modem and no internet when connected to the wifi

[caesarome]

@Rob2000 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.