Moved house- new router!

[Robwilkinson]

 

Just moved my router to our new house which only has a fibre cable with  yellow tip. Doesn't connect to the router. How do I get a compatible router from sky?

[GD1]

@Robwilkinson  You don't you need an ONT, there should have been one there already however looks like the previous owners have removed it fo some weird unlnown reason.

As you've moved did you book a home move?   If not your service woud be active at the new address until you do.

[TimmyBGood]

@Robwilkinson 

That's the green jack of an optical pigtail: as @GD1 indicates it plugs into an Optical Network Terminal, not a  Hub, because ISP routers don't contain optical interfaces.  The link between the ONT and Hub is an ethernet cable: a Sky Broadband Hub or Max Hub is compatible with FTTP in such a configuration.

 

You'll need to let Sky know the ONT is missing, and I'd also be somewhat suspicious that the pigtail may be damaged as it shouldn't be loose like that: unfortunately you won't know if it's intact until there's an ONT in place.

[Robwilkinson]

How do I tell sky or OR that's I need an ONT?

[GD1]

@Robwilkinson  You need to call Sky if they provide your broadband.

Did you not tell them whan you booked the home move?

These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

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