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Discussion topic: No devices connnecting

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This message was authored by: Martincahil

No devices connnecting

No Internet connection to any devices 

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This message was authored by: caesarome

Re: No devices connnecting

Posted by a Superuser, not a Sky employee. Find out more

If a reboot of your hub doesn't fix it then the first thing to check is this link to see if there are any outages in your area:

 

https://www.sky.com/servicechecker


If there isn't try running the line test here:

 

https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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This message was authored by: GD1

Re: No devices connnecting

Posted by a Superuser, not a Sky employee. Find out more

@Martincahil  Your new thread you created for the same issue has been removed, you've received a reply to your original post.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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