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Discussion topic: No connection.

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This message was authored by: ODwyer123

No connection.

Woken up, no Internet, so why does Sky say that all if fine with their system, is their system checker really a live checking tool, or just some [Removed] visual to make it look like someone elses issue?

 

Moderator notes: Removed foul langauge

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This message was authored by: Daniel0210

Re: No connection.

Posted by a Superuser, not a Sky employee. Find out more

@ODwyer123 

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

 


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This message was authored by: ODwyer123

Re: No connection.

Hi @Daniel0210 

 

I can appreciate that, however, if this is "essential maintenance" i would assume its planned and as such the Sky system should show/recognise it, not just return a response "everything is ok our end" 

This message was authored by: Daniel0210

Re: No connection.

Posted by a Superuser, not a Sky employee. Find out more

@ODwyer123 

No. The systems don't necessarily reflect that based on many previous similar posts on here. 


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
This message was authored by: Lauren214

Re: No connection.

Mine is the same , although says all is good when I check via the app? I've reset the hub and followed all instructions but still no connection 

surely there would be a notification on the app if maintenance was in place ? 

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