Discussion topic: No connection.
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Message posted on
19 Aug 2025
05:29 AM
- last edited:
20 Aug 2025
10:18 AM
by
Nimbob
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No connection.
Woken up, no Internet, so why does Sky say that all if fine with their system, is their system checker really a live checking tool, or just some [Removed] visual to make it look like someone elses issue?
Moderator notes: Removed foul langauge
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All Replies
Message posted on 19 Aug 2025 05:30 AM
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Re: No connection.
When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Message posted on 19 Aug 2025 05:37 AM
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Re: No connection.
Hi @Daniel0210
I can appreciate that, however, if this is "essential maintenance" i would assume its planned and as such the Sky system should show/recognise it, not just return a response "everything is ok our end"
Message posted on 19 Aug 2025 05:40 AM
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Re: No connection.
No. The systems don't necessarily reflect that based on many previous similar posts on here.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
Message posted on 19 Aug 2025 06:02 AM
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Re: No connection.
Mine is the same , although says all is good when I check via the app? I've reset the hub and followed all instructions but still no connection
surely there would be a notification on the app if maintenance was in place ?
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