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Discussion topic: No connection.

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This message was authored by: Tjban

Message posted on ‎12 Mar 2025 12:24 PM

No connection.

WiFi not connecting to tv or chromecast.

 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎12 Mar 2025 01:27 PM

Re: No connection.

Posted by a Superuser, not a Sky employee. Find out more

@Tjban 

Can other devices connect without any issues like a mobile for example ?

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Message posted on ‎12 Mar 2025 06:14 PM

Re: No connection.

Yes phone connecting. Tv connected for awhile yesterday but nothing today. Chromecast device was working fine up until 2 days ago. 

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This message was authored by: caesarome

Message posted on ‎12 Mar 2025 07:26 PM

Re: No connection.

Posted by a Superuser, not a Sky employee. Find out more

And have you tried a reboot of your broadband hub ?

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Message posted on ‎12 Mar 2025 09:29 PM

Re: No connection.

Yes I've tried that. I've run tests through sky re broadband connection, it says no issues and I'm connected. I just don't understand why I'm not able to stream anything through chromecast or connect to tv.

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Message posted on ‎13 Mar 2025 08:01 AM

Re: No connection.

Posted by a Superuser, not a Sky employee. Find out more

@Tjban check the lights on the Sky hub and use this trouble shooter https://www.sky.com/help/articles/hub-lights-explained-start

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Message posted on ‎13 Mar 2025 12:07 PM

Re: No connection.

I'm still using my old 02 wireless box IV. Sky took over but I never changed the box. It's been working perfectly for many years.

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