1GB BROADBAND

[Anonymous]

Recently got 1GB SUPERFAST MAX BROADBAND INSTALLED AND YES YOU GUESSED IT MAX I GET IS EARLY 50'S AND DROPPED AS LOW AS 9'S AND OF COURSE CAN'T CONTACT SKY. I HAVE STOPOED DD UNTIL THEY FIX THE ISDUR ANYONE ELSE WITH SAME PROBLENS?

Moderator notes: removed inappropriate language

[GD1]

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@Anonymous wrote:
Recently got 1GB SUPERFAST MAX BROADBAND INSTALLED AND YES YOU GUESSED IT MAX I GET IS EARLY 50'S AND DROPPED AS LOW AS 9'S AND OF COURSE CAN'T CONTACT SKY. I HAVE STOPOED DD UNTIL THEY FIX THE ISDUR ANYONE ELSE WITH SAME PROBLENS?

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Well the good news is by stopping payment you've now started a whole load of bigger issues, namely, services will be restricted and continued non payment will lead to additional costs and even debt collection.

And you won't be able to speak to Sly to get your broadband issues rectified.

[Daniel0210]

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@Anonymous wrote:
I HAVE STOPOED DD UNTIL THEY FIX THE ISDUR 

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@Anonymous 

Definitely not recommended. Doing that is going to cause you additional problems. Your services will be restricted, you won't be able to call Sky, you can't cancel, late payment fees will be added and eventually Sky will involve a debt recovery company which may affect your credit rating. 

[Anonymous]

Can you clarify what you mean by "low 9s" please?

A good test that will help us understand the performance that you're getting is to go to fast.com and reporting back what they land on. 

[Anonymous]

Well when you pay for a service you expect to get it. Them lying originally stating their were no issues in my area or on connection is their issue not mine.

[Anonymous]

Ping 26.2 9.11 mbs Upload 22.08 And it's supposed to deliver 10 times that

[Anonymous]

Thanks for that @Anonymous

It's clearly not right. All I can suggest is get your house in order regarding your side of the agreement re: payments and direct debits and hopefully someone at Sky can get this sorted for you. But if you violate the terms they won't help you, and I know you are seeing Sky as in the wrong here but 2 wrongs don't make a right and if you want support you'll need to honour your side of the contract. 

[SpaceSparkie]

Hi 

I am sorry to hear you are having this issue. 

You can speak to sky via this link here to log a complaint and to get this reolved. 

Hope you get this resolved 

Thanks 

Sarah 

Community Moderator