No connection

[S_Bamber7]

Hi just setting up my wifi and having no connection? I've plugged everything in but the box is just flashing white and red constantly? Any ideas? Cheers

[Addie15]

Hi there, @S_Bamber7. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

We are still looking to help you @S_Bamber7 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[S_Bamber7]

My PON light is flashing and I've had no connection what so ever since I've had my sky, but only just had chance to sit down and try and sort it out! 

Thanks 

Sam 

[Chrisee]

@S_Bamber7 you need to talk to Sky to get this sorted so givecthem a call.

[S_Bamber7]

Any idea what number to call? Cheers