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Discussion topic: No connection

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Avatar for Emily0121
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This message was authored by: Emily0121

Message posted on ‎16 Aug 2024 05:27 PM

No connection

Is there a contact email address to speak to an advisor? I'm unable to call being in a low coverage area  

My broadband activated this morning, confirmation text receieved but still no internet

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎16 Aug 2024 05:42 PM

Re: No connection

Posted by a Superuser, not a Sky employee. Find out more

@Emily0121 

It can take up to midnight to activate. Sky don't use email for general communication. If it's not up tomorrow give Sky a call by dialling 150 free from your Sky Talk landline if that's working. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎16 Aug 2024 05:43 PM - last edited: ‎16 Aug 2024 05:44 PM

Re: No connection

Posted by a Superuser, not a Sky employee. Find out more

@Emily0121  Sky don't use email as a form of contact, also broadband activations can take up to midnight to go live, therefore you'll need to wait until this time, if it hasn't gone live please post back to this thread.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Emily0121

Message posted on ‎17 Aug 2024 01:27 AM

Re: No connection

I do not have a landline, only broadband so that isnt an option, Its now last midnight and still no internet 

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