No connection

[Katie2522]

No connection at all for the last 6 hours, tried everything to reboot etc and still nothing will work. Ran checks multiple times and its says everything is fine, but its very clearly not fine.

[caesarome]

Do you still have no connection, what lights are lit on your hub and have you tried rebooting it ?

[Katie2522]

The power light is green, internet amber, wifi green 

[caesarome]

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@Katie2522 wrote:

internet amber, 

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That means there is an issue so have you tried running the broadband test via the MySky app on a mobile data connection to see if it does find a fault ?

[Katie2522]

Yes several times and says everything is running fine

[caesarome]

@Katie2522 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Katie2522 an invite to chat.

[Ali81]

I am having the same problem. App says all is fine but no Internet light on hub or phone

[bennett17]

Same problem

[Ali81]

I have disconnected everything and reset hub it is now working