No connection u less using a VPN

[Gaz5983]

Nothing is connecting to sky broadband. App shows all is working fine but clearly not. I can use my phone when using a VPN so maybe indicates. Sky DNS issue?

i WFH so this is stopping me from working

[Brill+Gill]

Hi @Gaz5983, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141