No connection to WiFi

[JaimeK]

Router has green lights following having to restart it. Sky glass TV status says I have connection to broadband router NO connection to internet. 

Please help. We have only had this TV for a month!!

[JimM1]

@JaimeK Does all your other devices connect and get you an Internet connection!

[Elizabethmitche]

I have the same problem 

[JaimeK · Accepted solution]

My phone didn't work but I figured it out. 

I reset the router, checked network settings to find out the info I've said above. Called SKY. I just needed to turn the TV off for 60 seconds then back on! Feel a right dumbo 🙈🤣 

[Elizabethmitche]

Nothing will connect 

[JimM1]

@Elizabethmitche See if the link below gives you some insight!

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

[JaimeK]

I'd give them a call [Removed]. The person I spoke to was very helpful 🙂

Had to write the number like that as wasn't allowed to submit. 

Moderator notes: Removed phone number

[JimM1]

@JaimeK And as you can see, it is still not allowed!

[Jayden42]

An engineer came put and said I needed a new box ordered the box and still not delivered then my hub had all lights on but as soon as I connected a xbox co sole it then went faulty again? So no new box and still a very bad connection but still taking payment for the broadband?? 

[JimM1]

@Jayden42 You just need to call sky again to see what is happening with the order off your replacement hub!