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Discussion topic: No broadband

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This message was authored by: KayJay61

No broadband

Checked all setting. Internet is stable orange on router. Sky service checker says nothing wrong in CB22 area - there quite clearly is as other sources suggest there's definitely a problem since around 12.30am 26 th Nov 25

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This message was authored by: Chrisee

Re: No broadband

Posted by a Superuser, not a Sky employee. Find out more

@KayJay61 the sevice checker does not pick up on service issues for a few hours and does not count over night maintenance as a fault. It is often unclear which lines are affected by an area outage  but loss if service after midnight is frequently down to essential maintenance in which case the service is restored around now.

 

However if your connection is still down when Sky''s lines open around 8.00am and the service checker still indicates Sky are  unaware call them to report the issue.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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