Patchy Broadband

[nick+cyrille]

My sister said I can't use my mum's phone line for my Sky Wi-Fi. 😒😔

[nick+cyrille]

Is there an alternative for me after my sister said that I can't use my mum's phone line for my Sky Wi-Fi for my internet.

[JimM1]

@nick+cyrille Do you have broadband service from sky already as you do not say? Also one phoneline service from OR is all that is allowed as sky see that as there method off connection, getting a second line in would be the only other way if you can talk Sky/OR into doing so!

[nick+cyrille]

Yes it was activated in late October.

[JimM1]

@nick+cyrille Confused, you have a sky Broaband service to the Home so who has it you, your mum, your sister? Broadband is delivered by sky either via a copper phone line (OR) Openreach Master socket or on a (FF) Full Fibre line via Openreach or CityFibre!

[nick+cyrille]

It's for my mum's landline & her emergency alarm that my sister set up but i got Sky Wi-Fi set up for myself. Are you saying that i can get a separate phone line.

[JimM1]

@nick+cyrille I am saying that you need to see if you can get a second line into the property and supplied by OR and the getting it will be the challenging part now with copper cable on the way out,.....

None off this makes any sense, if you have sky Broadband just now, then it will be on that landline that you have, but can understand about the medical Equipment that will be attached to the Line currently, so i think you are saying that the family do NOT wish for you to use that is this the case!!!! 

I had the same for my father life alert system connected direct on the phone line and a sky Q Hub on the filtered side, but it was on a ADSL line direct to the Exchange to try and cause less problems with each other!