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Discussion topic: Slow

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This message was authored by: Rusu

Slow

Why is the internet so slow?I can't use anything.I am disappointed.
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This message was authored by: Chrisee

Re: Slow

Posted by a Superuser, not a Sky employee. Find out more

@Rusu there are multiple reasons why your internet connection is slow. The first and most common is a poor wifi connection between a device and your Sky hub. WiFi speed is mainly set by the layout and type of construction of your home.

 

Second most common issue is a slow connection between the hub and the exchange which is essily checked by running the Service Checker in the My Sky app as Sky tests thst speed regukarly if click beside the last result a screen will open showing the last 3 weeks results and gives you the guaranteed speed for your line.


There are many other possible causes but without more iinformation forum members are guessing.

 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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