No broadband

[Alex145]

Broadband is down, on the ONT the PON light is solid red! 
tried all the usual step that Sky provide still not working. I have had this issue before but I was able to speak to someone on the phone. This time unable to speak to anyone? 
seriously considering leaving sky ! Crap customer service and pay a lot of money for "ultra fast" internet that is actually just average. 

[Tom-W19]

Hi @Alex145 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147