No broadband

[Charles99786]

Hi, has been working but this afternoon has stopped working. Tried unplugging and reconnected but still not working. Neither my ethernet pc connection not my phone and iPad will connect.

[Daniel0210]

@Charles99786 
Use this link to check if there are any broadband issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker
(this won’t necessarily identify a fault that only affects your address).

It’s always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline (if it’s still working).

🔸Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

🔸Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

🔸Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky allow customers working from home to use it, they won’t receive additional or quicker support.

[Angie68]

I have exactly the same problem is there a fix for this thankyou

[Daniel0210]

@Angie68 

Follow the advice provided to the OP. 

[Angie68]

I have, but its the laptop that it wont connect with broadband all other devices will, this as only just happened 

[Angie68]

My laptop will connect to other WiFi networks

[caesarome]

@Angie68 

Have you tried rebooting the laptop, if so when you go the network settings does it show it is connected to your Sky network ?