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Discussion topic: No broadband

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Avatar for Sarahmez
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This message was authored by: Sarahmez

Message posted on ‎13 Sep 2025 07:27 AM

No broadband

My broadband has been down since yesterday - can you give me an update please. 

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Avatar for daveNOS
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Superuser
This message was authored by: daveNOS

Message posted on ‎13 Sep 2025 07:37 AM

Re: No broadband

Posted by a Superuser, not a Sky employee. Find out more

@Sarahmez The community is manned mainly be fellow customers, so we have no idea how long your particular outage will last, there may be some infomation here https://www.sky.com/help/servicestatus, if nothing shows there then you will have to call Sky for an update. 

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This message was authored by: Daniel0210

Message posted on ‎13 Sep 2025 07:44 AM

Re: No broadband

Posted by a Superuser, not a Sky employee. Find out more

@Sarahmez 

Sky tend to quote 2 WORKING DAYS as a potential fix time. This is the service level agreement in the UK between ISP’s and Openreach for fixing a fault as Openreach claim to be successful within that timeframe in 85+% of cases. 

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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