New sky max hub (router) needed how do I order one?

[Warwick4]

Hello ,

my Router (max hub) has totally broken , how do you get a new one ? It's owned by sky , yet there is no clear route to get a new one . Why have they made it so hard to communicate with them?

[JimM1]

@Warwick4 The link below, see the need more help and scroll down number will be shown to call them!

https://www.sky.com/help/home

[MrBarry]

I have tried the link myself, my router is clearly broken (water damaged) the link is as hekofull as a chocolate teapot. Calling the number doesnt help either , no one answers.

Thinking it will be quicker to cancel and order with a new provider. I.ve been with Sky for 35 years and their support is now useless

[Daniel0210]

@Warwick4 @MrBarry  
These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline. The forum doesn’t allow the display of other numbers.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: for any customer whose services are restricted due to a missed payment phone contact is unlikely to work.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note ~ ROI customers 🔹If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

[JimM1]

@MrBarry Not open until 8am!