No broadband

[Iain42]

My broadband is not working and I have done all the things and it still isn't working

[Daniel0210]

@Iain42 
If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

[Iain42]

My wifi isn't working again

[Daniel0210]

@Iain42 
Wi-Fi is the connection between devices and your hub. Broadband is the actual internet connection provided by the ISP (in this case Sky).

If the advice in the first reply didnt fix things did you call Sky as suggested?

[Iain42]

I have no wifi again why is this happening

[caesarome]

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@Daniel0210 wrote:

If the advice in the first reply didnt fix things did you call Sky as suggested?

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