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Discussion topic: No broadband

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This message was authored by PC28CAM_ This message was authored by: PC28CAM_

No broadband

Did all the tests and rebooted but still not working from Thursday 2nd January.  It's affecting my work as work from home 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No broadband

Posted by a Superuser, not a Sky employee. Find out more

@PC28CAM_ 
The first thing to do is check to see if there are any outages nearby via this link https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

 

Remember as Sky Broadband is a domestic service wfh brings no additional benefits in terms of repair times. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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