No broadband

[MissLis]

No broadband have reset main hub & boxes and still nothing. Sky checker says its all working??? It is Not working, @Sky sort this out fed up with continuous issues!

[Jerry85]

I have the same issue this is ridiculous and cannot work

[Daniel0210 · Accepted solution]

@MissLis 
You aren’t contacting Sky Customer Services by posting on here. This is primarily a customer to customer forum. The person you've tagged is a customer just like us who chose a very unfortunate user name.

At that time of night it could be maintenance taking place. This is carried out overnight to keep disruption to a minimum as most customers are asleep. If it hasn't returned by 7ish in the morning contact Sky to report a potential fault. 

[Jerry85]

I am sure @MissLis knows she is not contacting xustomer service however i am sure they read these posts too

[Maria59]

Same here no internet connection since last night, now almost 12 hours later still nothing, tried all the troubleshooting tips, resetting everything & still no connection even though SKY checker says everything is working properly, it's not!!! Online chat with the virtual assistant is useless, no-one answers the phone to help, pay a fortune each month, for what????

[Jerry85]

Is. It working noww? @MissLis 

[MissLis]

Thanks for your responses, yes I am aware this is a forum but thought sky would see this forum despite not realising someone called themselves sky?! Never mind, the Internet came back about 2 hours later, but my complaint was thus is a regular thing, never happened before even during maintenance, I could still even watch TV, couldn't even do that. Thanks for your responses and hope that you are able to connect back on soon for those who have issues.

[PeterN]

No broadband on the white router here in Newmarket either, getting jarred of with sky and their incompetence