Discussion topic: No broadband service, so no gaming, no streaming services, no work
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Message posted on 15 Jul 2024 09:49 PM
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No broadband service, so no gaming, no streaming services, no work
No sky broadband service. Cant find any information. No out of hours service. Need internet connection for multiple reasons
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Message posted on 15 Jul 2024 11:35 PM
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Re: No broadband service, so no gaming, no streaming services, no work
@ShaneGrainne Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
If you have found this solution helpful please tick this as the answer.
Message posted on 15 Jul 2024 11:45 PM
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Re: No broadband service, so no gaming, no streaming services, no work
It's happening here too, and the test says everything's alright, no internet at all
Message posted on 15 Jul 2024 11:49 PM
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Re: No broadband service, so no gaming, no streaming services, no work
@FreyaM1 Have you been able to report this fault to Sky and has it only just happened today or tonight?
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Message posted on 16 Jul 2024 12:01 AM
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Re: No broadband service, so no gaming, no streaming services, no work
It only just happened tonight like literally minutes ago. And there are many more people posting abt losing internet just now tonight
Message posted on 16 Jul 2024 07:25 AM
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Re: No broadband service, so no gaming, no streaming services, no work
@FreyaM1 most reports of conection going down around midnight are due to overnight maintenance activity and are completly normal. It is only if your service is still down in the morning that you need to be concerned. If tge test doesnt report a known faukt in yourcarea then call Sky to report your issue.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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