Discussion topic: No broadband or talk

This message was authored by: Steph59 · ‎10 Apr 2024

Hi engineer x cd e to day to install sky hub. Said all I had to do was transfer leads from old talktalk box to new sky hub. Now got no broadband or landline phone. And account saying I don't have sky broadband. Waited since end of January for this.

This message was authored by: TimmyBGood · ‎10 Apr 2024

@Steph59 wrote:

Said all I had to do was transfer leads from old talktalk box to new sky hub.

What kind of broadband did the engineer put in place? Typically such a visit is for FTTP and that's going to be a different cabling setup.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by: TimmyBGood · ‎10 Apr 2024

@Steph59 wrote:

Said all I had to do was transfer leads from old talktalk box to new sky hub.

What kind of broadband did the engineer put in place? Typically such a visit is for FTTP and that's going to be a different cabling setup.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: TimmyBGood · ‎10 Apr 2024

@Steph59

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: No broadband or talk

No broadband or talk

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