Discussion topic: Our Internet connection is frequently cutting out.

This message was authored by: PhilB1979 · ‎10 Apr 2024

Our Internet was fixed some weeks ago but has now been cutting out a lot in the last 3 weeks. We currently have no WiFi.

This message was authored by: Highlinder · ‎10 Apr 2024

@PhilB1979 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

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This message was authored by: PhilB1979 · ‎10 Apr 2024

Hi yes we've tried that. It says everything is fine. It also said this when it wasn't fine a couple of months ago.

This message was authored by: Highlinder · ‎10 Apr 2024

@PhilB1979 Can you follow the link below and pick your hub and follow what lights are on or a different colour and what directions of help are given.

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