Our Internet connection is frequently cutting out.

[PhilB1979]

Our Internet was fixed some weeks ago but has now been cutting out a lot in the last 3 weeks. We currently have no WiFi. 

[Highlinder]

@PhilB1979 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[PhilB1979]

Hi yes we've tried that. It says everything is fine. It also said this when it wasn't fine a couple of months ago. 

[Highlinder]

@PhilB1979  Can you follow the link below and pick your hub and follow what lights are on or a different colour and what directions of help are given.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub