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Discussion topic: Our Internet connection is frequently cutting out.

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This message was authored by PhilB1979 This message was authored by: PhilB1979

Our Internet connection is frequently cutting out.

Our Internet was fixed some weeks ago but has now been cutting out a lot in the last 3 weeks. We currently have no WiFi. 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Our Internet connection is frequently cutting out.

Posted by a Superuser, not a Sky employee. Find out more

@PhilB1979 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.



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PhilB1979
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This message was authored by PhilB1979 This message was authored by: PhilB1979

Re: Our Internet connection is frequently cutting out.

Hi yes we've tried that. It says everything is fine. It also said this when it wasn't fine a couple of months ago. 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Our Internet connection is frequently cutting out.

Posted by a Superuser, not a Sky employee. Find out more

@PhilB1979  Can you follow the link below and pick your hub and follow what lights are on or a different colour and what directions of help are given.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 



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