No broadband or phone

[Spocksavulcan]

My broadband has been out for the last few hours, resetting does nothing despite many attempts. This is becoming a real issue as the same thing occurred yesterday. I do not go through a week without my broadband going down, different times, different days. It seems fibre broadband is not as good as suggested. On checking on Mysky it tells me there's a problem then after a few minutes it sorts itself and the checker says all ok, no it's not ok as it's still off.

[Addie15]

Hi there, @Spocksavulcan. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Spocksavulcan]

Hello,

My broadband continues to experience outages, sometimes lasting for 1 to 2 days each week. These outages can range from a few minutes to 4-6 hours. Despite performing all the usual checks, nothing seems to restore the connection. When I check the Mysky app, it indicates that there is a problem, but after running a few diagnostics, it often reports that there are no issues, even though my internet is still down. Eventually, the connection comes back on its own, which is quite frustrating.

I recently changed the router to a new Sky router due to these issues, but the problem persists.

[Tom-W19]

Hi @Spocksavulcan 

Your post has been escalated again to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147