Poor wifi connection upstairs on ipad mini4

[PMc2]

Just had Sky broadband installed and wifi connection upstairs is very poor/non-existent on ipad mini 4. Added Sky Max yesterday and it hasn't made a difference.

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[PMc2]

Apologies, I don't know how/where to respond. I do still need help. 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[PMc2]

Thank you. So will I receive an email inviting me to a chat or do I need to stay on this page and wait for a message. (Never used this service before.)